Connecting FileMaker Pro to FileMaker Server with the FileMaker Data API

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FileMaker Server 16 (and FileMaker Cloud 1.16.0) included a new trial feature called the FileMaker Data API (application programming interface), which allows web services or applications to access data in hosted FileMaker solutions without needing any FileMaker client software to be installed. This is similar to the current XML and PHP APIs which have been around for over 10 years, however the Data API is a REST (Representational State Transfer) API which means you don’t need to use any particular programming language to work with the Data API.

In their Product Roadmaps over the past couple of years FileMaker Inc. have indicated that they will be investing in the Data API in future releases of FileMaker platform. Whilst they have not included the XML and PHP APIs in their list of deprecated features their focus will be on the Data API which opens up the FileMaker platform to an almost unlimited number of external apps and services.

We’ve been working with REST APIs for many years – sending SMS messages, integrating with Accounting platforms and eCommerce platforms – so we were pleased to see FileMaker Server (and now FileMaker Cloud) include a REST API as this now opens up many possibilities for integration by external web services and applications, as they don’t need to know “FileMaker” in order to make requests with the Data API. If you’re familiar with making HTTP requests (GET, POST, PUT, DELETE) and working with JSON data formats then you will have no issues working with the FileMaker Data API.

As the FileMaker Data API is a trial feature – the trial expires on September 27, 2018 and the Data API will cease to operate – we normally wouldn’t recommend our clients use this feature in any live systems as it is likely to change and you will have to upgrade to the latest version of the FileMaker platform before the trial expires in order to keep using it (after making any necessary changes to ensure compatibility with the final release of the Data API). There is also the issue of licensing – the Data API is currently free to use in the trial period, but FileMaker plan to have a licensing model in place before the end of the trial. Without knowing what the final licensing model will be makes it hard for clients to commit to using the Data API at this stage.

During a recent project we had encountered a challenging issue that turns out was perfect for the Data API. This project has a FileMaker Server v16 hosted solution with a Custom Web Publishing/PHP interface. All users access the solution using a web browser – for security reasons installing FileMaker Pro was not an option. One requirement of the project was to allow printing of labels with barcodes and picking lists – we solved this by generating PDF files via the new support for generating PDF files on FileMaker Server as well as Excel files (see our blog post from last year on how we did this). We still ended up using a local FileMaker file to import the Excel file containing the data for the shipping labels and to create the barcodes.

This process was working smoothly but was more suitable for doing large bulk shipments and involved a number of steps that you normally wouldn’t have to perform in a purely FileMaker Pro interface:

  • users would first have to find the records via the web interface that they wished to generate labels for
  • they would then click a button to call the server side script to create the PDF or Excel file
  • they would then have to download this Excel or PDF file to their local machine
  • for PDF files they would simply open them and print as needed, and for the Excel files they would open the local FileMaker file and click a button to import the Excel file which then generated the labels and barcodes

As you can see there’s a number of steps involved, whereas with a pure FileMaker Pro interface there would typically be only 2 steps:

  • find the records to print
  • click a button to print the shipping labels or picking lists

The process was also the same regardless of whether you wished to print a single shipping label or 100 labels. We had been discussing ways to streamline and improve this process, knowing that we couldn’t connect to the solution using a live FileMaker Pro connection. We were leaning towards building a integration using either the XML or PHP APIs, or using a product like RESTfm when we realised that the Data API might be another option worth considering, knowing that it was a trial feature and would stop working in September but would be a better long term investment. Now that FileMaker Pro v16 supports cURL and JSON natively it started to make even more sense, even though using FileMaker Pro to integrate with FileMaker Server via the Data API doesn’t make too much sense at first.

We built a basic prototype in a few hours to authenticate and make simple requests to get single and bulk shipping labels and picking lists and were impressed by the speed of the responses, so decided to press ahead and incorporate this functionality into the existing local FileMaker solution that users were already using to import the Excel files and print labels and barcodes. We were further able to link the web interface with this local FileMaker file through the use of FMP URLs by adding buttons on the web interface that called scripts in the local FileMaker file and passed in parameters, so the updated process to print labels and packing lists is now down to 2 steps:

  • find the records to print
  • click a button to print the shipping labels or picking lists

If you’re thinking about using FileMaker Pro as a client for the FileMaker Data API here’s some tips and tricks we learnt along the way:

  • the FileMaker Data API Reference can be found on your FileMaker Server at this URL – https://localhost/fmi/rest/apidoc/ – and contains examples for the requests and responses you can expect when authenticating, working with records and performing finds. The FileMaker 16 Data API Guide is the other main reference to working with the Data API. I recommend having both of these resources open in separate tabs when working with the Data API for the first time
  • we recommend using tools like Postman when working with the Data API to learn how to structure your requests. You can convert your working requests to cURL using the Generate Code Snippets feature which you can then copy and paste into your FileMaker Insert From URL script step and format for use with FileMaker Pro. See our previous article about about using Postman environments with the REST API.
  • the Data API is not currently a complete replacement for the XML or PHP APIs. For example you cannot insert container data or run FileMaker scripts with the Data API, or retrieve metadata about your FileMaker solution such as layout schema. The Data API does not currently return data such as the number of found records like the getFoundSetCount() method does in the PHP API, so you need to use workarounds for these.
  • date formats appear to work in a similar way to the PHP API in that you need to specify them in MM/DD/YYYY format regardless of your date formats on your server or FileMaker solution. Dates are also returned in the same MM/DD/YYYY format (e.g. 11/30/2017 for November 30th, 2017).
  • when performing a find query the fields you are searching for don’t need to be on the layout you specified in your URL, but only fields on the specified layout are returned in the response.
  • when performing a find query that results in no records found the use of the –show-error cURL option determines whether the Insert From URL script step returns an error (1631) or not. This is documented in the Supported cURL options page help page under the Handling errors heading.
  • one issue that caused us grief is an apparent bug with the use of the JSONSetElement function with spaces when used in a particular way the the cURL options. We have now standardised on specifying the JSON for each Data API request using the –data @$data syntax instead of the alternative methods
  • to help with debugging we recommend using the –trace and –dump-header options with every request

The final cURL options generally look like this for a typical request (assuming you have already authenticated and stored the access token somewhere):

"--request POST" & 
" --header " & Quote( "Content-type" & ": " & "application/json" ) & 
" --header " & Quote( "FM-data-token" & ": " & $$restAPIAccessToken ) & 
" --data @$json" & 
" --trace $$cURLTrace" & 
" --dump-header $responseHeaders"

Using FileMaker Pro as a client for the FileMaker Data API has us thinking about new ways we can leverage the Data API from an offline FileMaker Pro or FileMaker Go client, such as syncing records when using FileMaker Go on an iPhone or iPad and removing the overhead of having to have a live connection to your FileMaker Server. The Data API is perfect for uploading or downloading small changes from an offline file and once the shipping version of the Data API is available in the next version of the FileMaker platform (and the licensing model revealed) we expect to see more widespread use of the Data API, particularly for offline files running under FileMaker Go.

 

Databuzz Turns 10 🎂

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January 2018 marks the 10 year anniversary for Databuzz – we first opened our doors for business back in January, 2008. As it turned out 2008 wasn’t a particularly great year to start a new business. According to the Australian Bureau of Statistics, more than 60 percent of small businesses cease operating within the first three years of starting, and with a global financial crisis that same year I probably couldn’t have picked a worse time to start a new business.

Here I am 10 years later and happy to have come out the other side of the GFC, with many customers from our first year still with us today (and some still with us after 20 years).

When I started planning to return to the world of FileMaker Consulting as an independent developer after spending many happy years with Complete Data (which is still going strong today) I knew that I wanted to have a different name to my previous company name – Splash IT Consulting Pty Ltd – as that was no longer an accurate reflection of the business and work that we would perform.

I had first registered the name Splash IT Consulting back on January 5, 1999 when I first went solo and needed a business name to operate under as a sole trader. Having worked at Apple for many years, both in Australia and the UK, I was more of a generalist back then and offered a number of IT services, including:

  • FileMaker Pro development (I had just joined the FileMaker Solutions Alliance as it was known back then)
  • Mac OS X Server installation/configuation (sadly Apple has just announced that it has deprecated most of the macOS Server services)
  • Sherlock Plugins for Mac OS 8.5 – who remembers those!
  • Palm Pilot solutions
  • CD Burning

Here I am almost 20 years later and FileMaker Pro development is now the only service Databuzz offers and most of the other services no longer exist. Back then FileMaker Pro v5 was the latest version – FileMaker, Inc. had only recently come into existence to replace Claris Corporation. I no longer have any of the original website files for Splash IT Consulting but thanks to the magic of the Internet Archive Wayback Machine I managed to find an archive from September, 2000 (missing the main graphic):

Back in 1999 the options for searching for business names and registering them online were very limited and you had to complete the registration in person at the local Consumer Affairs registry office. I wanted to have the word ‘data’ in my name somewhere and had compiled a list of my top 3 names which I believed were available and most importantly also had the matching domain name available. I had also learnt the lesson of never having a hyphen in a domain name if you can avoid it (too many typos from customers when reading your your email address on the phone etc), as well as unfortunate emphasis some customers placed on the “sh-it” part of the name when pronouncing it.

I headed off to the local registry off knowing that if my first option was rejected then I at least had 2 other names to fall back on that I was happy with. For reasons that I can no longer recall all my names were rejected and I was left standing at the counter with a big queue of customers behind me frantically trying other names – and that’s how Databuzz was born. It was the first name I could come up with on the spot that didn’t get rejected!

I decided to keep things simple and use Databuzz as a trading name and keep Splash IT Consulting Pty Ltd as the official company name. The first Databuzz website was also a very simple 5 page static site:

which had an associated blog that ran on a platform called WordPress, which itself was only a few years old at the time. I’ve since replaced the static website with WordPress which now runs the website, blog and online shops for the Databuzz and fmSMS shops. Back in 2008 FileMaker Pro v9 was the current shipping version and FileMaker Go was still three years away from being released – FileMaker Mobile, the previous FileMaker mobile solution for the Palm OS and Pocket PC, had recently been discontinued. The original iPhone had been released in June, 2007 but was not available in Australia – it wasn’t until the iPhone 3G was released in July, 2008 that you could buy an iPhone in Australia.

It’s amazing how much change there has been in the IT industry in the past 10 years, and no doubt there will be even more change in the next 10 years as the pace of change only gets faster. Looking back there have been a number of highlights and milestones that stand out, including:

We’re continuing to update these solutions with new features based on suggestions from our customers and our own product roadmap, as well as work on some exciting new products that we hope to release some time later in 2018. I’d like to thank our customers for their support over the past 10 years (and a special mention to PEDro who we have worked with since 1999) and I look forward to working with you all again in the future and cannot wait to see what the next 10 years brings.

Eliminating Double Data Entry with eCommerce, FileMaker and Accounting Integration

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Are you a small business that uses FileMaker to run your business (Contacts, Invoices, Suppliers, Leads etc) but also have an online store and use another accounting software? Do you find yourself re-entering online orders multiple times in your FileMaker CRM then once again in your accounting software?

There is a better way – we know as we once were in that situation ourselves. Over the past five years we’ve introduced a number of new systems into our business operations, including:

  • 2 online stores for our main Databuzz site as well as for our fmSMS product both running WooCommerce
  • switched from a  desktop accounting software to the Xero Cloud accounting platform

We also use the FileMaker platform internally to run our business and like many of our customers we suddenly found ourselves in the position where we had to enter a new sales order multiple times in different systems. The workflow for a new order became:

  1. receive notification via email of a new online order
  2. create a new order in our FileMaker CRM and copy/paste the customer and order details from the email
  3. logon to Xero and create a new Customer and Invoice and enter the Payment manually via copy/paste from FileMaker

The online order was being manually typed twice in FileMaker and our accounting software, leading to data entry errors and wasted time handling the same order multiple times. At Databuzz we like to “eat out own dogfood”  and most of our Products have been the result of a need to solve a problem within our own business that we suspected other businesses would also have. With the help of our fmAccounting Link (Xero Edition) solution as well as fmEcommerce Link (WooCommerce Edition) and the power of webhooks we’ve been able to completely eliminate all data entry for our online orders.

The new streamlined process looks like this:

  1. a new order is created in one of our online stores which triggers a WooCommerce webhook to push that new Order to our internal version of fmEcommerce Link (WooCommerce Edition).
  2. this calls a FileMaker script which then pushes the online order to our internal version of fmAccounting Link (Xero Edition). It checks to see if the customer already exists, otherwise it creates a new one.
  3. a staff member does a quick sanity check to make sure everything looks correct and then clicks a button to upload the new Invoice and Payment to Xero.

We’ve managed to reduce this business process from 5-10 minutes to 5-10 seconds –  this has freed up time to be spent on more productive tasks instead of mindless double data entry. Whether you’re using WooCommerce or Shopify for your online store and Xero or MYOB AccountRight/Essentials for your accounting it is possible to integrate all of these with FileMaker in the middle so that new online orders flow directly into FileMaker and then into your accounting software without any more double data entry.

If you would like to discuss integrating your FileMaker solution with your eCommerce system please contact us for a free initial consultation to discuss your requirements. We also have a number of FileMaker integration solutions available if you would prefer to do the integration in-house:

Using Postman Environments and Tests with the FileMaker Data API

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One of the new features of FileMaker Server 16 and FileMaker Cloud 1.16.0 is the FileMaker Data API – currently in trial mode which expires on September 27, 2018. The FileMaker Data API is an application programming interface (API) that allows web services to access data in hosted FileMaker solutions and conforms to Representational State Transfer (REST) architecture, making the FileMaker Data API a REST API.

You can use the Data API to integrate your FileMaker solutions with other applications and services – REST APIs are the current standard for integration and the Data API will be the replacement for the current XML and PHP APIs.

Your web service or application calls the FileMaker Data API to obtain an authentication token for access to a hosted solution, then uses that token in subsequent calls to create records, update records, delete records, and perform find requests.The FileMaker Data API returns data in JavaScript Object Notation (JSON), another standard that is used with REST APIs for data formatting (and is also supported by FileMaker Pro v16).

A great tool to use when testing REST calls with the Data API is Postman, a free app for macOS, Windows and Linux (paid versions are also available). Postman allows you to make requests (GET, POST, PUT etc) to a REST API like the FileMaker Data API and inspect the response, including the headers. You can quickly make changes to the requests and headers that you send and compare the results – when working with REST APIs a tool like Postman is indispensable.

As mentioned above the FileMaker Data API requires you to obtain an authentication token when first accessing a FileMaker solution – the access token is valid until you log out of a solution or for 15 minutes after the last call that specified the token. While the token is valid, each call that specifies the token resets the session timeout counter to zero. To save you from having to manually copy and paste your token with each new request you can use some features of Postman to save your from having to manually update any variables in your requests manually, including the Data API access token.

Postman lets you setup multiple “environments” that can contain multiple variables fore each environment, such as the host address URL. For example you might have a development environment and a production environment, each with their own host address and other variables. In Postman I would simply have a POST request URL like this:

https://{{server}}/fmi/rest/api/auth/Tasks

and in each Postman environment I would specify the value for the {{server}} variable. When you make your request by hitting the Send button in Postman it will insert the appropriate value for each variable you’ve specified. You can read all about setting up Postman environments and variables in the Postman docs.

As you can’t specify the Data API access token in advance you can use another great feature of Postman to dynamically create the token variable which is then used in subsequent API requests. Your initial request to authenticate/login will look like this:

{ "user":"admin", "password":"admin", "layout":"Tasks" }

and if successful the response will look like this:

{ "errorCode": "0", "layout": "Tasks", "token": "fdde29fa175eb1cc8347512ca327b191619fc32ed65efaab26d8" }

Using the Tests feature when making a Postman request you can execute some JavaScript code after the request is sent to dynamically create a token variable that you can use with your subsequent API calls without having to copy and paste the token each time. Here’s a screenshot of how you would set this up in Postman for the Data API authentication request:

The JavaScript code you can copy/paste is:

var data = JSON.parse(responseBody);
postman.setEnvironmentVariable("token", data.token)

Using Postman environments and Tests to update the token variable makes working with the FileMaker Data API much easier and should save you a lot of time.

fmAccounting Link (MYOB AccountRight Edition) Updated for Purchase Orders

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An updated version of fmAccounting Link (MYOB AccountRight Edition) has just been released which now includes examples for working with Purchase Orders, which has been a popular request from our customers. fmAccounting Link shows you how you can use FileMaker to:

  • download Purchase Orders from MYOB to FileMaker (all Purchase Orders or filtered by Purchase Order Date)
  • create Purchase Orders in FileMaker and upload them to MYOB
  • update a single Purchase Order from MYOB

This is a free update for all existing customers. You can view the full release notes on our version history page.

Our next update will include examples for working with Bills in MYOB and FileMaker. We’re also planning an update that will be ‘plug-in free’ for FileMaker v16 users, allowing you to use the fmAccounting Link (MYOB AccountRight Edition) solution natively under FileMaker Pro,  FileMaker Go and FileMaker WebDirect without having to install and manage plug-ins. The FileMaker v16 platform introduced some new cURL options and JSON functions which will allow us to perform the same functions as the plug-in provides when using FileMaker v16 – earlier versions of FileMaker will still need to use the plug-in functions.

If there are other features you would like to see in the core fmAccounting Link (MYOB AccountRight Edition) file please get in touch and let us know.

Xero User Magazine Custom Integration Article

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Issue 12 of the Xero User Magazine was released today in time for Xerocon London where Xero announced they have now surpassed a quarter of a million subscribers in the UK, contributing to the more one million subscribers in over 180 countries.

We’re pleased to report that this latest issue of XU Magazine includes an article by Andrew Duncan of Databuzz on ‘The Benefits of a Custom Xero Integration’. You can find the article on page 110 of Issue 12 – you can subscribe for free to the print and digital editions here. The article discusses the benefits of a custom Xero integration, particularly when there is no add-on in the Xero App Marketplace that meets you needs. We also mention examples of integrations we’ve done for customers over the past four years that have helped them eliminate double data entry, for both FileMaker solutions and other applications.

Earlier this year we were approached by an Australian Government agency that was using three different software applications to handle online sales, point of sale merchandise and ticket sales and needed to get the consolidated data into their internal financial accounting software. Xero was used to reconcile all financial data which was uploaded by Vend each night and we developed a custom web application which ran every 24 hours to download the Invoices from Xero and generate a custom XML file which was sent to the internal financial application. This has been running smoothly for many months now and the customer is very happy about the time saved from not having to do any manual re-entry of financial data.

If you would like to discuss a custom integration with Xero please get in touch.

 

fmEcommerce Link (Shopify Edition) Update September 2017

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Shopify, the leading multi-channel commerce platform, recently announced that it now powers more than 500,000 businesses in 175 countries around the world. The number of merchants of the Shopify platform is growing annually at an average rate of 74% and in the last 12 months 131 million people have bought from Shopify stores.

If you’re using Shopify for your online presence and FileMaker in your business check out fmEcommerce Link (Shopify Edition):

http://www.databuzz.com.au/fmecommerce-link-shopify-edition/

It has many examples for integrating FileMaker with Shopify, including the ability to upload Products from FileMaker and download Orders from Shopify at the click of a button – no more double data entry!

We’ve just released an update with a few minor changes, including an update to the downloading of filtered Orders by date range to now use your Shop’s timezone setting. We’ve also added a new example that allows you to delete a Product in Shopify from FileMaker. Contact us to if you have any questions or to request a free 14 day trial.

fmEcommerce Link (WooCommerce Edition) Update August 2017

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We’ve just updated fmEcommerce Link (WooCommerce Edition) – our solution for integrating FileMaker with WooCommerce – with a number of new features and bug fixes. We love getting requests from our existing customer base in many different countries and have included a few feature requests in the latest update, including:

  • Products: we added support for Grouped Products so you can now create and update these from FileMaker
  • Products: we added the ability to Delete a Product in WooCommerce from FileMaker
  • Products:  you can now view Product Images using a Webviewer (you no longer need to download Images into Container field to View them)

We’ve had a number of requests for the ability to create an Order in FileMaker and upload that to WooCommerce so it is available for customers to view when they login. We had been planning to add this in already so this will now be included in the next release – there’s quite a bit of work involved in ensuring the Order data is valid and gathering the correct line items, shipping lines, taxes etc, but we’re hoping to have this released in the next 4-6 weeks.

We’re also working on an update for FileMaker Pro v16 users to take advantage of the new JSON functions and cURL options in the FileMaker v16 platform – this will allow you to no longer need a plugin to communicate with the WooCommerce API, making it easier if you’re using FileMaker Go and FileMaker WebDirect and not having to use server side scripts.

This is a free update to all our existing customers – you can get the full details of the changes in the release notes for fmEcommerce Link (WooCommerce Edition). If you have any additional feature requests please get in touch.

Reduce No-Shows with SMS Appointment Reminders

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If you’re running an appointment based business you’re probably painfully aware of the cost of no-shows and missed appointments. Whether you’re taking bookings for an office based business (doctor, dentist, hairdresser etc) or for onsite appointments (building inspections, electricians, plumbers etc) it’s important to have a system in place to remind your customers about the upcoming appointment in advance.

Integrating reminders into the daily workflow of your appointment based business has a number of important benefits:

  • decreases appointment no-shows. We’re all human and sometimes we just forget to enter the appointment into our diary, but being reminded helps prevent no-shows or gives customers a chance to cancel or reschedule. It also allows you to fill your calendar if someone cancels with other waitlisted customers
  • maximises the convenience to the customer by allowing them to receive reminders on their mobile phone which they generally have with them at most times. They can also choose to respond if necessary from their phone at a time of their choosing
  • reduce the number of outbound and inbound calls and staff playing telephone tag

SMS messaging has emerged to be a preferred channel for customer communication including appointment reminders. I personally receive SMS reminders for the majority of my appointments (everything from car repairs/servicing to dental appointments). There are a number of advantages of SMS appointment reminders including:

  • SMS/TXT messaging is available on every mobile phone – there’s no need to download an app. It will work just as well on a Nokia from the 1990s as it will on the latest iPhone or Samsung Galaxy and doesn’t require an Internet/data connection
  • sending txt messages is immediate and asynchoronous – it doesn’t require you and your customer to be talking to each other at the same time. You can send an appointment reminder to a customer and they can read the message and reply if needed at a time that is convenient to them
  • 90% of SMS messages are read within 3 minutes of being received and have a a 5X higher open rate than email
  • Cost effective – compared to a physical mail out or phone calls SMS appointment reminders are very cost effective

We’ve helped many small businesses implement an SMS based appointment reminder system into their daily workflows, including:

  • a removal business sends appointment reminders to both customers and truck drivers 2 days in advance confirming the upcoming appointment
  • a hairdresser automatically sends out appointment reminders 3 days before each appointment using a FileMaker Server scheduled script
  • a physiotherapist sends out birthday congratulations to all their customers automatically on their birthday with special offers using a FileMaker Server scheduled script

Appointment reminders can be sent by a staff member each day (for example to remind everyone about appointments tomorrow) or scheduled to be sent automatically by FileMaker Server. You can also take advantage of 2 way messaging to allow your customers to send a reply via SMS which is routed directly back into your FileMaker solution. One customer was able to replace a process that took 2 staff members over 90 minutes to contact all customers to confirm their appointments for the next day with an automated SMS reminder system that sends out hundreds of appointment reminders in under 5 minutes.

If you would like to discuss integrating SMS appointment reminders into your FileMaker solution please contact us for a free initial consultation to discuss your requirements. Our fmSMS solution is also available if you would like to have your existing in-house/external FileMaker developer perform an integration using our ready made solution.

 

The Benefits of eCommerce Integration with your FileMaker CRM

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In Australia and other parts of the world this week marks the start of a new financial year, which is a great time to review your business processes and eliminate any inefficiencies that is costing your business time and money.

One of the most common businesses processes we see in many small- medium sized businesses is the double data entry of orders from online eCommerce systems into the FileMaker custom business application (and sometimes once more into the Accounting software). We work with many small businesses that have an online presence, selling products and services using online platforms such as WooCommerce and Shopify. Many of them are unaware they it is possible to automate the exchange of data between eCommerce systems and FileMaker using APIs (an API is an Application Programming Interface that a company makes available to other software developers to allow you to get your software – FileMaker in this case – talking to their software).

If you’re using FileMaker as your CRM (Customer relationship management) application to track your customers, sales, invoices and payments there are a number of advantages of integrating it with your eCommerce software, including:

  • no more double data entry in FileMaker. The order and customer details have already been entered by the customer in the eCommerce system – with the click of a button the order details can be downloaded to your FileMaker custom application in a few seconds
  • no more double data entry of Product details in your eCommerce system. If you’re using your FileMaker application as the central repository of product data you can push/upload data from FileMaker to your eCommerce system (including images) at the click of a button
  • less errors between your eCommerce system and your FileMaker custom application. Being able to download and upload data between your eCommerce system and your FileMaker application means there is less likelihood of data entry errors between the 2 systems
  • free up staff time for more productive work. Rather than having staff spend countless hours each week doing double data entry they can be freed up for more productive (and enjoyable) work, such as following up on sales leads, customer service, marketing etc.
  • it also allows staff to upload and download data to the eCommerce software without giving them direct access to the eCommerce software

We’ve helped customers save between 1-2 hours of time each day for staff that were previously manually entering online orders into their FileMaker application. Now they download all the orders in the morning for the previous day and the whole process takes under a minute. We’ve even helped some customers use the power of Webhooks to have new orders pushed directly to their FileMaker Server so they don’t have to download any new orders – they instantly appear seconds after being placed online.

If you would like to discuss integrating your FileMaker solution with your eCommerce system please contact us for a free initial consultation to discuss your requirements. We also have a number of products which allow you or your in-house/external FileMaker developer to do the integration yourself with the WooCommerce and Shopify eCommerce platforms: